Welcome App

Imagine a world where no matter where you went you walked through the door and the person you met already knew what you wanted and how best to serve you.

Imagine no more.

With the FREE Welcome App, this level of service is available to you now at participating branches of

Royal Bank Of Scotland. 

"I never knew banking was supposed to be fun!"

Kim - Welcome App user.

Download now for FREE

Download on the Apple App Store
Download on the Google Play Store

RBS Locations




St. Andrew Sq.

Edinburgh Corstorphine


Byres Road

Edinburgh Gogarburn HQ

Glasgow Parkhead

Edinburgh Nicholson St.

Glasgow Sauchiehall St.




How to set up the Welcome App on your phone


  1. Download the app to your smartphone.

  2. Create an account login.

  3. Set up your profile with a picture and what you would like the staff to have awareness of.

  4. Browse venues on the app and set up a visit indicating the assistance you require. 

  5. The venue will get notified when you book your visit, when you are nearby and when you arrive.

  6. All you need to do is enjoy improved customer service.

Download on the App Store
Download on the Google Play store

“There is nothing quite like the Welcome app, that’s geared towards enabling businesses to greet me and help me to achieve what I have come to their premises for.”

Ken R.

do you feel anxious and stressed when visiting a new place?

Download now for FREE

Download on the Apple App Store
Download on the Google Play Store


We want you to get involved and look forward to improving everything we do with your help.

Just click the chat button in the bottom right corner.

or email us at


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