our powerful enterprise software ensures that all customer-facing staff know how to help a visitor at the moment they need it
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‘Welcome’ alerts the Service Team of the customer’s arrival and provides both general and specific information pertinent to the visitors needs.
The system sends notifications at three points:
At the moment the visitor books a trip to your location
As the visitor comes within a certain distance of the venue utilising a GPS signal or GeoFence.
As the visitor arrives at your entrance utilising beacon installations.
“I feel that sometimes with customers with disabilities we don’t really know how to react, what to do. Thanks to the Welcome App we have been making the staff more aware. There is a lot of fun, there is engagement, there is respect. I think they are glad to be part of it.”
— Alain Martzolff
Deputy General Manager, DoubleTree Hilton